FAQ

General

Does Authentique provide discounts for bulk purchases?

We provide flexible policies for individual customers and businesses who wish to purchase in bulk. For further information, please contact us via email info@authentique.vn or our hotline: 02822103969.

Does Authentique provide promotions or discounts for loyal customers?

We have many attractive incentives for customers joining the Membership Programme as follows:

  • A 5% discount voucher for your first purchase when you sign up for our newsletter. (Not applicable for shipping charges)
  • Your total number of points is based on your cumulative order history:
    1. When the total value of your order history reaches at least 10,000,000 VND, a 5% discount is immediately applied to the next purchase until a higher limit is reached. (Not applicable for shipping charges)
    2. When the total value of your order history reaches at least 30,000,000 VND, a 10% discount is immediately applied for the next purchase until a higher limit is reached. (Not applicable for shipping charges)
    3. When the total value of your order history reaches at least  50,000,000 VND, a 15% discount applies for all future purchases. (Not applicable for shipping charges)

Does Authentique accept customized orders?

We accept orders and designs upon request. For further information, please contact email: info@authentique.vn or our hotline: 02822103969.

Can products purchased from Authentique be returned or exchanged?

Purchased products cannot be returned or exchanged, except for when there are technical errors due to faults in production.

Can I purchase products individually, or only per product set?

You may purchase products individually and mix and match your order according to your needs and preferences.

Do you deliver?

We provide door-to-door delivery to your address, whether inside or outside Vietnam. Please note that, because of the Covid-19 situation, some countries may restrict delivery during this time.

Does Authentique have a shop I can visit and see the products at?

Currently, due to the complications of the Covid-19 situation, our bricks-and-mortar Authentique store is temporarily closed until the situation stabilizes. If you wish to check out the products directly, you may visit our workshop at 68 Linh Trung, Linh Trung Ward, Thu Duc District, Ho Chi Minh City. Please contact us beforehand to arrange a visit.

Are Authentique’s ceramics completely safe for my health?

Authentique Ceramic products are completely safe. We ensure that we do not use lead or any harmful chemicals. Our select, raw materials are sourced entirely and directly from nature.

Are Authentique’s products handmade or industrially made?

Authentique Ceramic products are all handcrafted using natural traditional processes, with patterns that have been painted and embroidered completely by hand.

Where are Authentique’s products made?

All of Authentique’s ceramics, textiles and wood products are designed and handcrafted at our workshop located in Thu Duc District, Ho Chi Minh City, Vietnam.

Wood

How do I clean, preserve or polish Authentique’s wood products?

Wooden trays and furniture should be kept away from direct sunlight and moldy places. To clean stains on wooden surfaces, we do not recommend that you use a wet washcloth; instead, use a dry clean cloth first, then use natural beeswax to remove stains and polish the wood. In the absence of beeswax, you can use vegetable cooking oil (preferably olive oil) instead.

Textiles

Can Authentique textile products be hand washed?

All Authentique textile products can be handwashed. However, to ensure fabric quality and color durability, we recommend that you dry clean them, or use a solution with low detergent concentration.

Ceramics

Can Authentique ceramics be used in microwave, ovens and dishwashers?

Our ceramics are safe for microwaves and dishwashers. We do not recommend you use them in ovens.